Another round of changes was made to the Hotline program. This time around we were adding a single option, "India Inquiries", however two current options were removed as well, "Symbian" and "Blackberry". The reasoning for this is that not very many of either comes into the call center so there isn't any need to track them anymore. That and management has made any decisions they wanted about the devices with this OS.
This time around I was able to make the changes before it had to go live, as a result no need to recreate individual rep data. The changes consisted of removing two JButtons from the display and replacing them with a single one for the new option. Along with that in the ReportPanel class I had to extend the If-Else statement controlling which options were displayed in the report output. The month of March 2009 has a unique display so that had to be taken into account.
(Integer.parseInt(targetMonth) == 3 && Integer.parseInt(targetYear) == 2009)
Beyond that everything else remained the same in the program. This update will be made at the beginning of next month.
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